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Location: Panchkula

Job Type: Full-time

Shift: Day Shift

Experience: Minimum 1 Year

Client Relationship Manager

We are looking for a skilled Client Relationship Manager with strong communication skills and the ability to build and maintain long-term client relationships. The ideal candidate should have experience in client handling, dealing, and retention, along with a proactive and solution-oriented approach. If you have a passion for managing client relationships and ensuring customer satisfaction, this role offers an excellent opportunity to grow in a dynamic environment. 

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About the Role

As a Client Relationship Manager, you will be responsible for managing client accounts, maintaining strong relationships, and ensuring client satisfaction and retention. You will act as the main point of contact between the company and clients, ensuring smooth communication and timely resolution of queries.

This role requires a balance of communication, problem-solving, and relationship-building skills to drive long-term business growth.

Key Responsibilities 

  • Manage and maintain strong relationships with existing clients
  • Act as the primary point of contact for client communication
  • Handle client queries, concerns, and provide timely resolutions
  • Ensure high levels of client satisfaction and retention
  • Coordinate with internal teams for project delivery and updates
  • Conduct regular follow-ups with clients to maintain engagement
  • Identify opportunities for upselling and cross-selling services
  • Maintain accurate records of client interactions in CRM systems
  • Build long-term partnerships and trust with clients
  • Monitor client feedback and improve service quality

Skills Required 

  • Excellent communication and interpersonal skills
  • Strong client handling and negotiation skills
  • Ability to manage multiple clients and priorities
  • Problem-solving and conflict resolution skills
  • Good organizational and time management skills
  • Professional and customer-focused approach
  • Basic understanding of business and service processes
  • Ability to work in a team and coordinate across departments

Tools and Platform Knowledge 

Candidates should have experience with some of the following: 

  • CRM tools (e.g., Zoho CRM, HubSpot, Salesforce)
  • MS Excel / Google Sheets (basic reporting and tracking)
  • Email communication tools (Gmail, Outlook)
  • Project management tools (Trello, Asana, ClickUp; basic understanding)
  • Communication tools (Zoom, Google Meet)
  • Basic knowledge of reporting dashboards is a plus

Digital Marketing Knowledge

The candidate should have a basic understanding of: 

  • Basic understanding of digital marketing services (SEO, PPC, Social Media)  
  • Awareness of campaign performance and reporting
  • Understanding of how marketing efforts impact client results
  • Ability to communicate marketing updates to clients in simple terms
  • Familiarity with client reporting and performance metrics

Who We’re Looking For

  • Minimum 1 year of experience in client relationship management or similar role
  • Strong communication and client-facing experience
  • Customer-focused mindset with attention to detail
  • Proactive, organized, and responsible professional
  • Ability to handle pressure and resolve client issues efficiently
  • Team player with a positive attitude

Education 

Graduate in any field (MBA or relevant experience is a plus)  

Why Join WTechy 

  • Opportunity to work with diverse clients and industries
  • Exposure to real-time client management and business processes
  • Collaborative and supportive work environment
  • Continuous learning and professional growth
  • Work with experienced teams and modern tools

Apply for Client Relationship Manager

Fill out the form below and share your details with us. Our hiring team will review your application and contact you if your profile matches the role. 

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